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Service Quality Manager, Queen Odunga during the training session at IFM (Institute of Finance Management).
Some of the students present at the training take a group picture with UBA staff members.
A student ask a question during the training session with UBA Team on customer service management.
Some of the students present at the training take a group picture with UBA staff members.
Some of the students present at the training.
Saturday,
16 January 2016 UBA trained IFM students on customer service
management. Taking on the session was the Service Quality Manager, Queen
Odunga, who explained how to handle a difficult customer. And after the
session, the students tried to create a situation where the customer is
complaining and doesn’t want to listen to the CSO. This came out so
well as the one who was acting as CSO resolved the situation and the one
acting as the client was happy that his problem was solved.
One
happy student commended the UBA Team for taking them through the
session “This has been a great session that we cannot easily get from
our daily lectures. We thank UBA team especially Madam Queen who has
highlighted on the importance and tactics of how to handle a difficult
customer”, She concluded.
Queen
Odunga the Service Quality Manager thanked the IFM Management for
giving UBA the platform to share the knowledge on Customer service. She
also applauded the students being attentive. “I would like to thank the
IFM Management for providing UBA Tanzania with this platform and I would
also like to thank the students for attending in numbers and being
attentive throughout the session, it was quite interactive”. She
continued by advising the students to take heed of the knowledge they
have achieved in this session as “customer service is very vital for any
business as it leads to customer retention and business development”.
Other
UBA team members present at the session were also able to interact with
the students giving them advise on the dos and don’ts in the finance
and banking industry at large.
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